Privacy Policy

01 Information We Collect

We collect information you provide directly to us, as well as information generated when you use our services:

• Account information: Name, email address, business name, phone number, and city when you sign up or book a demo.
• Business data: Services, pricing, staff information, and operational details you share to train your AI.
• Client interaction data: Call recordings, chat transcripts, and booking details processed through the Flodeskai platform.
• Usage data: How you interact with our dashboard, features you use, and performance metrics.
• Device and log data: IP address, browser type, pages visited, and timestamps.

02 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Flodeskai platform and your AI agent
• Train and customize your AI on your specific business knowledge base
• Process bookings, reminders, and client communications on your behalf
• Send you service updates, product news, and account notifications
• Respond to your support requests and inquiries
• Analyze usage patterns to improve our services
• Comply with legal obligations

03 How We Share Your Information

We do not sell your personal information. We may share your data only in these circumstances:

• Service providers: Third-party vendors who help us operate our platform (e.g., cloud hosting, SMS providers, payment processors) under strict confidentiality agreements.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
• Legal requirements: When required by law, court order, or to protect the rights and safety of Flodeskai and its users.
• With your consent: In any other circumstances with your explicit consent.

04 Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

05 Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal compliance purposes.

06 Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at usamakarimrahii10@gmail.com.

07 Cookies

We use cookies and similar technologies to enhance your experience. For full details on how we use cookies, please see our Cookie Policy.

08 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

09 Contact Us

If you have any questions about this Privacy Policy, please contact us at: